Why Hive Intercept Is Your Best Friend During a DMS Migration
Migrating to NetDocuments is a smart move for long-term scalability, security, and collaboration. But even the smoothest migration can hit a major snag: broken links. Lawyers and staff rely heavily on bookmarks, email links, and legacy reference IDs to access documents. When those links stop working post-migration, productivity stalls, and IT support gets overwhelmed. Hive Intercept solves this problem: quietly, efficiently, and at scale.
More Than Just Inconvenience
In most firms, document access depends on links just as much as it does on search. Users rely on bookmarked URLs, email references, and legacy IDs such as NRLs, DRFs, and PC docs. After migration, these links break unless they are proactively mapped. The result is confusion, frustration, and a flood of support tickets that slow down productivity.
What Happens Without Intercept
The consequences of broken links can be severe. One firm reported more than 500 IT tickets in only two weeks after migrating to NetDocuments. The main problem came from broken links in case files, internal databases, and shared resources. Attorneys could not access documents they had used for years, productivity quickly dropped, and IT was forced to spend valuable time trying to patch the issue manually.
Hive Intercept’s Seamless Link Continuity
Hive Intercept eliminates this disruption by capturing and mapping legacy links to their new NetDocuments locations. It also automatically redirects users when they click an old link and preserves file-level context, including folder hierarchy and metadata. Users do not need to change their behavior. They click the link, and Hive Intercept ensures they arrive at the right document.
Migration Without the Mayhem
The benefits become clear when looking at real-world use. A mid-size firm that migrated four million documents from on-prem Exchange to NetDocuments relied on Hive Intercept to maintain link continuity. The transition was smooth. End users experienced zero disruption, IT received only five link-related tickets after migration, and the full folder structure and metadata were preserved. Attorneys continued their work without interruption, while IT teams focused on higher-value tasks.
Governance and Search Benefits
Hive Intercept goes beyond preserving access and adds long-term value. Once links are mapped, archived documents become searchable in NetDocuments, legal holds can be applied to legacy content, and governance policies extend to data that was previously siloed. This combination of continuity and enhanced control ensures that migrations strengthen the firm’s overall document management strategy.
Preserve Your Links, Protect Your Productivity
Broken links don’t just frustrate users; they undermine the success of your migration. Hive Intercept ensures continuity, compliance, and confidence. Whether you’re migrating 10,000 or 10 million documents, Hive keeps your users connected.
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