What Questions to Ask Vendors During a Legal Tech Evaluation
Not all legal tech is created equal. Whether you are evaluating governance platforms, DMS add-ons, or collaboration tools, the questions you ask vendors will shape your outcomes. Additionally, the right questions uncover more than features; they reveal how a solution will perform in your real-world environment. Therefore, here is what to ask and what to listen for.
Top Questions to Ask Legal Tech Vendors:
1. How do you enforce policies at scale?
Specifically, look for automation, not just configuration. Ensure that platform can apply rules across users, matters, and systems without manual effort.
2. Can your tools operate without constant manual input?
Otherwise, IT may need to babysit the system, which prevents scalability. Ask about self-healing workflows, auto-provisioning, and exception handling.
3. What’s your integration story with ND, O365, and Relativity?
True integration means seamless workflows, not just data syncs. Request real-world examples of integrated processes.
4. How do you ensure data defensibility for legal holds?
Importantly, look for WORM compliance, audit trails, and coverage across all platforms to prevent gaps.
5. What happens during a migration?
Consequently, ask about link preservation, metadata integrity, and user continuity. Make sure the vendor has a clear, tessted migration playbook.
What You Should Hear
Firms should hear clear automation use cases, not just “we can do it,” but a demonsstration of how it works in practice. Native NetDocuments integration should include real embedded workflows rather than only API access. Moreover, vendors should also provide a transparent migration process, including timelines, risk mitigation, and support plans. Finally, ask for real-world client success or case studies that match your firm’s size and complexity.
Great Tools Start with Great Questions
Ultimately, the best legal tech decisions begin with smart, strategic evaluation. Furthermore, Hive delivers clear answers and measurable results. As a result, your firm can select tools that scale efficiently, remain compliant, and reduce manual work.
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