How Hive Intercept Keeps Productivity High During Platform Switches
When law firms migrate to a new document management system (DMS), the focus is often on data transfer, permissions, and user training. However, one issue consistently frustrates attorneys after migration: broken links.
Bookmarks, shared references, and embedded links in emails or PDFs are the shortcuts attorneys rely on to work efficiently. When those links no longer function, productivity suffers immediately. This is exactly where Hive Intercept provides a solution.
Why Links Break in Migrations
Even the most carefully planned migrations can result in broken links, and several factors explain why this happens.
First, each DMS platform generates its own unique document identifiers. Because of this, links from legacy systems do not translate automatically. Second, folder names and paths often change during restructuring, which breaks the familiar file paths users expect to see. Finally, links embedded in case files, emails, and PDFs are static, meaning they do not update on their own.
The result is confused attorneys, frustrated staff, and a surge in IT helpdesk tickets.
What Hive Intercept Does
Hive Intercept addresses the broken link problem by ensuring users do not need to change the way they work. It maps legacy document IDs directly to new NetDocuments URLs, guaranteeing that every old link points to the correct location. It also redirects link traffic automatically, which eliminates the need for manual updates or additional retraining.
In addition, Hive Intercept functions across both internal and external systems. Whether the link is in an email, a PDF, or a shared drive, it remains active and accessible.
Use Case
After a major DMS migration, one firm experienced a 90% drop in link-related helpdesk tickets. Attorneys did not even notice a change had taken place because their bookmarks and references still worked without interruption. Partners saw the smooth transition and personally thanked the IT team for delivering a seamless experience.
Keep Productivity Moving
A platform switch shouldn’t bring your firm to a halt. Hive Intercept ensures that every link still works, so your attorneys can, too.
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